Lakshadweep Tours and Travels is committed to our client’s privacy and security and to taking steps designed to secure your personal and financial information. We believe your private details should be kept just that and when you share personal information with us, we will make all reasonable endeavours to keep your details secure and private. We are committed to ensuring that your personal information is protected.
Lakshadweep Tours and Travels understands that privacy is important to you and wants your experience when dealing with us to be as enjoyable and safe as possible. This policy describes who Lakshadweep Tours and Travels is and how it handles your personal information generally as well as when you use our website.
The type of personal information we collect and hold Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. Generally Lakshadweep Tours and Travels does not collect sensitive information about you such as details of your race, political beliefs, religion or health. However depending on the products and service you ask us to provide, we maybe required to collect some sensitive information when we are providing you with specialised services (such as access requirements for a disability). We will ask for a broad range of personal information which is necessary for us to provide you with our services. The type of personal information we ask for will depend on which of the travel products with Lakshadweep Tours and Travels you book on and the type of product or service you choose. If we are not able to collect personal information about you we may not be able to provide you with the products, services or assistance you require. The collection, use or disclosure of your personal information is needed to provide these.
We will generally ask for the following types of personal information: • name, address , email and contact details; • date of birth; • gender; and/or • information about your use of our product or service
Depending on the product or service you choose, you may also be asked other types of personal information such as: • insurance- travel • Passport number • Credit card details
Ways we collect your personal information
We collect your personal information: • by using written forms; • through contact over the telephone, your mobile or other messaging technology; • via the internet, including websites and social media; and/or • in person to person contact • Through subscription and entry forms • Booking forms and requests for further information • Emails, response devices
We will collect your personal information during the information life cycle, on an adhoc or a recurrent basis using the above methods. For example, we will collect personal information when you acquire a product or service from us, when you make changes to that product, when you enquire on our product and services or request information on our services. We will combine or link personal information we already know about you to other personal information we collect about you. We collect your personal information: • directly from you by written, by phone or through our online booking engine. • from a group co-ordinator who is arranging your travel ( If this is the case we request from the group leader that every member of the group has consented to them providing this Personal Information to us, in order for us to provide those products and services). • from other persons or organisations (including related and third parties).
Please refer to “Parties to whom we disclose and collect your personal information” section which details the types of organisations we disclose your personal information to and collect your personal information from.
Our websites rely on "cookies" to provide a number of services to you. A cookie is a piece of data that a website sends to your browser and which is then stored on your computer or other internet enabled device. Cookies are generally one of two types, a session cookie or a persistent cookie. A session cookie is a temporary cookie that is placed on the device and remains until you leave one of our websites. A persistent cookie will remain on your device for a period of time or duration specified in the cookie despite you leaving our websites.
Purposes of collection of personal information We collect your personal information so we can: • identify you and provide you with our products and services including notifying you about new products, services and promotions from time to time. • understand your requirements and provide you with a product or service; • set up, administer and manage our products and services, • get a better understanding of you, your needs, your behaviours and how you interact with us, so we can engage in product and service research, development and business strategy including managing the delivery of our services and products via the ways we communicate with you.Sometimes we are required to collect your personal information to satisfy specific legal obligations.
Use and disclosure
We use and disclose your personal information for the purposes we collected it. Please refer to “Purposes of collection of personal information” section to understand what these purposes may be. If your personal information is subject to the Australian privacy regime, we will use and disclose your personal information for a secondary purpose related to a purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose. In the case of sensitive information, any secondary use or disclosure will be directly related to the purpose of collection.
For example, we will disclose your personal information to third party service providers so that they can provide the contracted services to Lakshadweep Tours and Travels such as information technology support or programming, hosting services, telephony services, mailing or sending of documentation to customers digitally or otherwise.
As a travel agent, Lakshadweep Tours and Travels offers products and services on behalf of a number of other providers including but not limited to cruise lines and insurance companies. Lakshadweep Tours and Travels maybe required to disclose your Personal Information to these providers to enable them to provide you with their services and to assist in making your experience a satisfying one. As these providers require this Personal Information when making your booking, if it is not provided we will not be able to finalise your booking.
There will be other instances when we may use and disclose your personal information in accordance with the Australian and New Zealand privacy regimes including where: • you have expressly or impliedly consented to the use or disclosure;
Collection use and disclosure of personal information for marketing Lakshadweep Tours and Travels has a large range of travel services. Marketing is an important part of our business. We want to collect, use and disclose your personal information to keep you up to date with the range of products and services available from Lakshadweep Tours and Travels and which we think may be of interest to you. We use a wide variety of marketing strategies including mail, sms, telephone and other internet based marketing including targeted online advertising and online behavioural marketing. Third party marketing service providers may combine the personal information we disclose to them with information they already hold about you, in order to serve you with more relevant advertising about our products and services.
We want you to be able to exercise your marketing preferences. Details of how to exercise your preferences can be made to our privacy officer whose contact details are below.
Parties to whom we disclose and collect your personal information As detailed in “Ways we collect your personal information” section there are a range of people and organisations (‘parties’) to whom we disclose your personal information and collect personal information from – that are not you. These may be parties related to Lakshadweep Tours and Travels or third parties. The particular party will depend on which company or brand in Lakshadweep Tours and Travels you do business with and what product or service you receive. Some examples of the parties to whom we may disclose your personal information to and collect personal information from are: • other companies within the Lakshadweep Tours and Travels and other trading divisions or departments within the same company • customer, product, business or strategic research and development organisations; • a third party with whom we have contracted to provide travel services, administrative or other business services – for example: o information technology providers, o marketing agencies and other marketing service providers; o travel providers whose product you are travelling on; o print/mail/digital service providers; and o imaging and document management services • data warehouses, • social media and other virtual communities and networks where people create, share or exchange information; • publicly available sources of information; • clubs, associations, member loyalty or rewards program providers and other industry relevant organisations; • any other organisation or person where you have asked them to provide your personal information to us or asked us to obtain personal information from them, (e.g. your parent or group organiser).
20% cancellation charge will be deducted if the booking is cancelled 30 days before departure of the ship.
35% cancellation charge will be deducted if the booking is cancelled between 29th to 7th days before departure of the ship.
No refund if cancelled within 7 days before the departure of the ship.
Award winning Tours and travel specialist in Lakshadweep ,With more than 10 years experience in creating holidays, no-one knows the Lakshadweep like us